At Nekozy, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

 

 

RETURN ELIGIBILITY

To qualify for a refund or return:

• Items must be returned within 30 days of delivery
• Products must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

 

 

NON-REFUNDABLE ITEMS

The following items cannot be refunded or returned:

• Cat food or treats
• Opened pet care products
• Personalized or custom items
• Gift cards

 

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Send photos of the item and packaging
• We'll offer a replacement or full refund

Email: support@nekozy.com

 

 

RETURN SHIPPING

• Defective or incorrect items: return shipping covered by us
• Change of mind returns: customer covers return shipping costs

 

 

REFUND PROCESS

Once your return is received and inspected:

• Refunds are approved within 2-3 business days
• Funds are returned to the original payment method
• Processing time may take 5-7 business days depending on your bank

 

 

EXCHANGES

We offer exchanges for defective or incorrect items within 30 days of delivery.

 

CONTACT

Questions about refunds or returns?

📧 support@nekozy.com

Response time: Within 24-48 business hours

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