​At Nekozy, we're committed to getting your cat products to you quickly, safely, and with a hassle-free experience. Read below for details about shipping, returns, and refunds.

 

 

📦 SHIPPING INFORMATION

SHIPPING METHODS & TIMES

 

• We ship exclusively to addresses within the United States (including Alaska and Hawaii)
• Standard Shipping: 3-7 business days (most orders arrive in 4-6 days)
• Processing Time: 1-2 business days before your order ships
• Total delivery time: 4-9 business days from order date

 

Please note that shipping times are estimates and may vary during holidays, peak seasons, or due to carrier delays.

 

SHIPPING COSTS

• Orders under $35: $5.99 flat rate
• Orders $35+: FREE shipping
• Orders over $100: Expedited shipping available for $9.99 (3-5 business days)

 

PACKAGING

• All products are carefully packaged to arrive in excellent condition
• We use eco-friendly packaging materials whenever possible
• Orders may arrive in plain packaging depending on the fulfillment partner

 

TRACKING

• You'll receive a tracking number via email once your order ships
• If you have questions about tracking, contact us at support@nekozy.com

 

INTERNATIONAL SHIPPING

 

• Currently, we only ship within the United States

 

CUSTOMS & DUTIES

• Orders are shipped from our US fulfillment partners
• No additional customs fees or import duties are expected for US customers

 

 

↩️ RETURN & REFUND POLICY

 

We want you to love your Nekozy products! Here's our complete return and refund policy:

 

ELIGIBILITY FOR RETURNS

 

• Items must be returned within 30 days of delivery
• Products must be unused, unwashed, and in original condition
• Original packaging and tags must be intact
• Proof of purchase (order number or receipt) is required

 

NON-RETURNABLE ITEMS

 

The following items cannot be returned:
• Cat food, treats, or consumable products
• Opened pet care products
• Personalized or custom-made items
• Gift cards

 

HOW TO RETURN AN ITEM

1. Contact us within 30 days at: support@nekozy.com

2. Include your order number and reason for return

3. We'll provide return instructions

4. Pack the item securely

5. Ship the item using the provided instructions

 

REFUND PROCESSING

 

• Once we receive your return, we'll inspect it within 2-3 business days
• If approved, your refund will be processed within 5-7 business days
• Refunds are issued to the original payment method
• You'll receive an email confirmation once your refund is processed

 

WHO PAYS FOR RETURN SHIPPING?
• Defective or incorrect item: We cover return shipping costs
• Change of mind: Customer is responsible for return shipping costs
• Store credit option: Free return shipping may be offered in certain cases

 

REFUND AMOUNTS
• Full refund: Items returned in original condition within 30 days
• Partial refund: Items showing signs of use or missing original packaging may receive partial refunds

 

EXCHANGES

 

• We offer replacements or exchanges for damaged, defective, or incorrect items
• Exchange requests must be made within 30 days of delivery

 

DAMAGED OR DEFECTIVE ITEMS
• Report damaged or defective items within 7 days of delivery
• Include photos of the item and packaging
• We'll offer a replacement or full refund depending on the situation

 

 

📞 CONTACT US

Questions about shipping, returns, or your order?

Email: support@nekozy.com

Response time: Within 24-48 business hours

 

Last updated: May 20